Terms & Policies
All My Own Work Limited / We / Us
1. PLACING YOUR ORDER
1.1 When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will list the products you have ordered.
2. CONTRACT OF SALE
2.1. No contract will be formed until you have received an email stating that your order and payment have been accepted.
1.2 We will not be held liable if you did not read the full product description including item sizes.
3. PERSONALISED PRODUCTS
3.1 We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first school come first serve basis, based on the date we receive the artwork from the school.
3.2 Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund or replace items where the personalisation has been mis-typed or mis-spelt due to an error made by you.
3.3 Ensure you are happy with your child's artwork. We will not be liable to refund or remake any item due to issues with the quality of the artwork.
3.4 Your order placed online on our website is final. We cannot add to orders once the payment has been made. You may, however, use another template to produce additional artwork and thus place an additional order.
3.5 All order personalisation will be processed as per the artwork, it will only be adjusted to conform with the product design. Please do not expect an exact colour match - there are too many variables in the process for us to guarantee colour matches.
3.6 We will not knowingly infringe copyright.
Last updated February 2024
1. DELIVERY/SHIPPING
1.1 All orders are delivered to the school. Distribution of products is the responsibility of the organiser.
1.2 We cannot be held responsible for delays in delivery services and we will not issue refunds based on late delivery by the postal courier service.
1.3 We accept no liability for any delays beyond our control, which include, but are not limited to, courier delays, postal service delay, natural disaster or festive period courier problems.
1.4 All orders are expected to arrive at the shipping address provided no later than 5 business days after the school receives the emailed invoice.
1.5 Customers that miss their item delivery and fail to collect the item from the local depot or rearrange a delivery with our couriers will not be entitled to a refund, these items are usually returned to us after 21 working days, if the items are not returned to us then the customer will accept liability for the lost item. If the item arrives back with us undamaged we would then request you either repay for new packaging and postal cost for us to repack and repost your item (£9.00) or collect from our factory.
1.6 We will not be held responsible if the courier does not leave a missed delivery card at the delivery address.
1.7 All My Own Work Ltd will not be held responsible for nondelivery due to errors in the postal address entered by the organiser.
2. RETURNS, CANCELLATIONS AND REFUNDS
2.1 All personalised products are nonrefundable. All My Own Work Ltd is therefore unable to take returns or offer refunds on personalised goods unless the item is faulty.
2.2 These are bespoke items and come under the "Consumer Protection (Distance Selling) Regulations 2000" - Goods made to the customer’s specification cannot be returned for a refund.
2.3 In the event of our products arriving damaged or faulty, please contact us immediately and we will send a replacement. We may need photos of the items.
Last updated February 2024
Privacy Policy
All My Own Work Ltd (we/us/our)
This privacy policy sets out how All My Own Work Ltd uses and protects any information that you give us when you use our services. For the purposes of the General Data Protection Regulation (GDPR), we are the data controller in relation to your personal information (including personal information of other persons you provide, such as children’s data).
We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you (or someone else) can be identified, it will only be used in accordance with this statement.
This policy may change from time to time by updating this page. Please check back periodically to ensure you are happy with any updates.
Contact Details
All My Own Work Ltd
Stuart House, 5–7 Wellington Street, Long Eaton, Derbyshire NG10 4LY
Data privacy manager: Penelope Johnstone
Email: info@allmyownwork.co.uk
Telephone: 0115 972 5005
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first, so please contact us directly.
What We Collect
We may collect the following information:
- Name
- Job title
- Contact information (including email address)
- Address
- The name and class name of each pupil whose image(s) is/are delivered to us for inclusion on a product
1. How Your Personal Data Is Collected
We use different methods to collect data from and about you, including through:
- Direct interactions: you may provide personal data by filling in forms, or by contacting us via post, phone, email or otherwise.
- This includes data when you:
- Place an online order
- Apply for products or services
- Create an account
- Subscribe to our service
- Request marketing materials
- Enter a competition or promotion
2. How We Use the Information
We will only use your personal data when the law allows. Common reasons include:
- To perform the contract we are entering into or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party), provided your interests and rights do not override those interests
- To comply with legal or regulatory obligations
By placing an order for products that includes names/class names of children under 16, you confirm that you have parental consent for us (and our subcontractors) to process that data to fulfil the order.
We do not use direct marketing communications.
We will not share your personal data with any company outside All My Own Work Ltd for marketing purposes.
3. Disclosures of Personal Data
We may share your data with:
- Subcontractors who produce products for delivery
- Third parties involved in a sale, transfer, or merger of part of our business/assets
Any third parties must respect the security of your personal data and process it in accordance with the law. They are not permitted to use it for their own purposes.
4. International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
5. Security
We have appropriate measures to prevent your data from being lost, used, accessed, altered or disclosed without authorisation.
Access is limited to employees, agents, contractors and third parties with a business need-to-know, all bound by confidentiality.
We have procedures to handle any suspected personal data breach and will notify you and regulators where legally required.
6. Data Retention
We only keep personal data as long as necessary for legal, accounting or reporting purposes.
For children’s personal data, names and class names are stored for a maximum of 13 months.
7. Your Rights
You have the right to:
- Access your personal data (a “data subject access request”)
- Correct any incomplete or inaccurate data we hold about you
- Request erasure of your data where there is no lawful reason to continue processing
- Object to processing where we rely on legitimate interests
- Restrict processing in certain circumstances (e.g., to contest accuracy, unlawful use, or pending verification of legitimate grounds)
- Request transfer of your personal data to you or a third party in a machine-readable format (where applicable)
- Withdraw consent at any time (this will not affect processing already carried out)
We may need to verify your identity when you exercise these rights.
We aim to respond within one month, although complex requests may take longer.
Cookies
A cookie is a small file stored on your device. Once agreed, it helps analyse web traffic and tailor your experience.
We use cookies to:
- Identify which pages are being used
- Improve our website based on traffic data
- Provide a better browsing experience
Cookies do not give us access to your computer or any personal information beyond what you choose to share.
You can accept or decline cookies in your browser settings. For more information, visit www.allaboutcookies.com (note: we are not responsible for third-party site content).
GDPR and Your All My Own Work Project
We recognise the sensitivity of artwork and personal data we work with.
We do not share information with third parties.
Artwork Storage
- Artwork in digital format is securely held and encrypted on our servers
- We do not store artwork online
Products
- By placing an order, you authorise production of items including artwork, names and details supplied
- Except for Christmas cards, products with children’s artwork do not have names typeset unless the name is part of the artwork
- Artwork is returned with items for identification and distribution
- We do not keep copies once the order is complete and safely delivered
We may receive direct contact from parents/guardians of participating children. We request that they contact the organiser for project-related queries, including late submissions.
We work with customers to provide options that respect school safeguarding policies when creating artwork and ordering products.
Last updated: February 2024